Warranty Terms

2. What the Warranty Covers

The warranty covers faults arising from defects in the manufacture, materials or assembly of the product under normal use and in accordance with the supplied instructions.

The warranty applies to the instrument itself and components supplied as part of the original product package.

3. What the Warranty Does Not Cover

The warranty does not cover:

• accidental damage, impact, dropping, crushing or liquid damage;
• misuse, abuse, neglect or improper storage;
• use outside the product's specified operating or environmental conditions;
• damage caused by incorrect cleaning, maintenance or handling;
• unauthorised modification, disassembly, repair or alteration;
• damage caused by incompatible accessories, chargers, power supplies or software;
• normal wear and tear or cosmetic deterioration that does not affect operation;
• consumable items or components subject to normal replacement;
• loss of calibration arising through normal use, environmental conditions, contamination, impact or improper handling;
• calibration, recertification or verification services unless expressly included with the product;
• damage occurring during transport where the product has not been packaged appropriately for return; or
• faults caused by circumstances outside our reasonable control.

A change in measurement results over time does not, by itself, establish that the instrument is defective. Instruments may require periodic calibration or verification depending on their application, operating environment and applicable quality requirements.

4. Making a Warranty Claim

To make a warranty claim, contact Spectrophotometer Direct and provide:

• your order number or other proof of purchase;
• the product model and serial number;
• a description of the fault; and
• where reasonably requested, photographs, video, measurement data, error messages or other information that helps us diagnose the problem.

We may undertake reasonable remote troubleshooting before requiring the product to be returned.

Please contact us before returning a product. We will provide the appropriate return instructions.

5. Inspection and Diagnosis

Where a product is returned under warranty, we may inspect and test it to determine the cause of the reported fault.

If the fault is covered by this warranty, we will provide the applicable warranty remedy at no charge, subject to these terms.

If inspection determines that:

• no fault is present;
• the problem is not covered by warranty; or
• the product has been damaged by misuse, accident, modification or another excluded cause,

we may charge reasonable inspection, repair and return freight costs. We will obtain approval before carrying out any chargeable repair work.

6. Freight and Returns

For a valid warranty claim, Spectrophotometer Direct will generally cover reasonable freight associated with returning the repaired or replacement product to the customer.

We may provide a prepaid return method or reimburse reasonable return freight where agreed in advance.

Customers must package returned instruments securely. We are not responsible for damage caused by inadequate packaging during return transportation.

For warranty claims outside the country from which the product was originally supplied, additional freight, customs, duties, taxes or import/export charges may apply. We will advise you of any applicable costs before proceeding where reasonably practicable.

7. Repair or Replacement Products

A repaired or replacement product is covered for the remainder of the original 12-month warranty period, or for 90 days from the date the repaired or replacement product is returned to you, whichever is longer.

Replacement products or components may be new or equivalent to new in performance and reliability.

Where a product is replaced, the returned product becomes our property.

8. Calibration and Measurement Accuracy

Spectrophotometers are precision measurement instruments.

Customers are responsible for determining appropriate calibration, verification and recertification intervals for their particular application.

Unless expressly stated otherwise, our warranty does not constitute a guarantee that an instrument will remain within a particular calibration tolerance indefinitely without periodic calibration, verification or maintenance.

Where we determine that an instrument is operating correctly but requires calibration or adjustment as part of normal maintenance, that service may be chargeable.

9. Data and Software

Customers should back up any measurement data, configuration information or other information stored on a product before returning it.

Where reasonably necessary to diagnose, repair or replace a product, stored data or settings may be erased or reset.

To the extent permitted by law, Spectrophotometer Direct is not responsible for loss of data stored on an instrument.

10. Limitation of Warranty

To the maximum extent permitted by applicable law, this warranty is the warranty provided by Spectrophotometer Direct in relation to defects in the product.

We do not warrant that a product will be suitable for every particular application, process, regulatory requirement or quality-control system unless we have expressly agreed to that suitability in writing.

Customers are responsible for determining whether a product is appropriate for their intended application.

11. Consumer Rights

Nothing in these Warranty Terms excludes, restricts or modifies any consumer guarantee, warranty or other right that cannot lawfully be excluded or limited under applicable law.

Where mandatory consumer protection laws provide rights or remedies in addition to this warranty, those rights and remedies continue to apply.

12. Contact

To make a warranty claim or obtain assistance with a product, email sales@spectrophotometerdirect.com.

Please include your order number and product serial number where available so we can assist you efficiently.