Dispatch and fulfilment
Orders are normally dispatched within one week of payment confirmation.
Orders are fulfilled from our manufacturing and logistics partners in China and shipped directly to customers worldwide.
Some instruments requiring configuration, calibration documentation or accessories may require additional preparation time. Where this applies, we will confirm the expected dispatch date with you.
Typical transit times
Shipping time varies depending on your location. The estimates below begin after dispatch and are provided as a practical guide.
| Destination | Typical transit time |
|---|---|
| United States & Canada | 3–7 business days |
| Australia & New Zealand | 3–7 business days |
| United Kingdom | 4–8 business days |
| European Union | 4–8 business days |
| Asia | 2–6 business days |
| Other destinations | 5–10 business days |
Transit times are estimates and may vary with the destination, customs processing, public holidays and local carrier conditions.
Couriers and tracking
Depending on the destination and shipment size, orders may be shipped using DHL, FedEx, UPS or another established international courier.
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and carrier details.
Shipping terms
We ship on CFR (Cost and Freight) terms unless otherwise confirmed in writing. The named destination and any shipment-specific arrangements will be shown on your quotation or order documents.
Customs paperwork
All international shipments include appropriate commercial documentation for customs clearance. Commercial invoices identify the goods, declared value and country of origin.
Purchasing for a business, laboratory or university?
We can provide formal quotations, pro forma invoices, commercial invoices and supporting vendor information. Purchase orders may be accepted for approved organisations.
Packaging
Instruments are shipped in protective manufacturer packaging designed for international transport. Accessories, calibration standards and documentation are packed together wherever practical.
Address changes and failed delivery
Please verify your delivery address carefully before ordering. If you need to change an address after placing an order, contact us as soon as possible. Changes may not be possible once the shipment has been collected.
Need a delivery estimate?
Email sales@spectrophotometerdirect.com with your destination and the instrument you are considering.